Mosman Community College

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Course ID 20214
Price $240.00 (GST included)
Status Module is finished.
Location St Lukes, 4 Heydon Street Mosman
Tutor Len Norman
Sessions 1 session of 8.5 hours
Start date Saturday, 02 June 2018
Finish date Saturday, 02 June 2018
Time 8.30am - 4.00pm


This is a wide appeal course designed for all levels of staff in the public and private sectors. Those needing to perform better in meetings leading to higher quality decisions will gain the greatest benefit. It is particularly effective where a better working arrangement, cooperation and communication level is desired between internal departments.


This course recognises that groups are constantly making decisions in organisations. By building awareness of how these decisions are made through relationships, group dynamics and managing conflict through to consensus, participants gain insights into the secrets behind quality decisions made efficiently with greatly increased commitment to outcomes.


Please bring a smart phone, tablet or laptop.
If you do not have a device please contact the College prior to enrolment to borrow a device.

About the presenter

Len Norman

Len Norman BSc (UNSW), Dipl Mgt (All Majors) (UTS), Cert IV TAE, MAMI

Len spent 33 years in IBM where he established a reputation for innovation in the management of diverse areas such as Education, Call Centre Management, Software Development and Human Resources. Earlier in his career, his direct support of customers earned him a personal letter from the IBM Chairman of the Board in New York.

Len has established himself as an internationally recognised expert in the fields of People Development through Skills Management and Resource Deployment. He has invented several tools and processes making substantial positive business impacts where applied. His flagship product, , represents at once the most powerful, yet easy-to-use, tool ever devised to manage structured people development.

Many years treading the boards as an amateur actor equipped Len with a strong presence in face-to-face communication. This translates to a winning teaching style and makes his presentations entertaining and engaging.

Len is Managing Director of Conquest Consulting Pty Ltd, author of the courses Professionalism for PROFIT, Flawless - The Customer Service Simulation and All About Decisions. He is also the inventor of insightful business games and has served on the Board of Intech Credit Union Limited.

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