Mosman Community College

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1. COMMUNICATION & COMPUTER STUDIES » Small Business

FLAWLESS - CUSTOMER SERVICE - new

Course ID 10215
Price $60.00 (GST included)
Status Places are available.
Location 2/696 Military Road, Mosman
Tutor Len Norman
Sessions 1 session of 2 hours
Start date Sunday, 04 March 2018
Finish date Sunday, 04 March 2018
Time 5.00pm - 7.00pm

The Flawless Customer Service Workshop teaches an unprecedented direct connection between the degree of customer service delivered and ultimate business success. Businesses fail all the time and evidence for this is the rapid change in the streetscape on any given high street. The reasons for this and potential remedies are explored and the core lesson is a unique and entertaining customer service management simulation. You will be left in no doubt that the most common reasons for businesses to fail are a lack of planning the structural elements and ensuring the product and services will be delivered to the customer flawlessly. Ideally, this should meet the expectations of the business founder/risk taker.

Materials

Please bring a smart phone, tablet or laptop.
If you do not have a device please contact the College prior to enrolment to borrow a device.

About the presenter


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